These Terms of Service ("Terms") are an agreement between Logitory LLC ("Logitory", "we", "us") and the business that subscribes to Logitory ("Customer", "you"). They cover the Logitory application at logitory.io/login and its Android and iPhone apps, the demo, and logitory.io (together, the "Services"). The person who accepts these Terms confirms they can do so for their business. The End-User License Agreement shown in the application, our Privacy Policy, Refund Policy and Cookie Policy are part of these Terms.
1. Accounts and users
- Logitory is for business use. Each account belongs to one company.
- You must be 18 years of age or older to use the Services. By accepting these Terms, you confirm that you are at least 18 years old and that everyone you add as a user is too. The Services aren't for anyone under 18.
- Your Administrators add and remove users and choose each user's role (Administrator, Warehouse Manager or Fleet Technician). You're responsible for what your users do in the Services.
- Keep sign-in details private, and tell us at support@logitory.io if you think an account is misused.
2. Subscriptions and licenses
- Logitory is licensed per warehouse and per fleet vehicle. Your subscription includes the Warehouse and Fleet licenses you buy. Each Warehouse license covers one warehouse and any number of Warehouse Manager logins assigned to that warehouse, and each Fleet license covers one fleet vehicle and one Fleet Technician login. Administrators don't use a license.
- Prices are those in your quote or shown when you buy. They don't include taxes, which are added where they apply.
- Payments are processed by Stripe. Licenses added during a billing period are charged straight away for the rest of that period (prorated), then at the full price each renewal.
3. Automatic renewal
Your subscription renews automatically at the end of each billing period, monthly or annually as you chose, for the same licenses at the then-current price, until you cancel. Each renewal is charged to your payment method on file, or invoiced if you pay by invoice. If prices change, we'll tell you by email before the renewal they apply to.
4. Cancelling
An Administrator can cancel at any time in Logitory under Settings → Billing → Manage Billing, or by emailing support@logitory.io. Cancellation takes effect at the end of the current billing period: you won't be charged again, and your licenses stay active until that period ends.
5. Refunds
Payments aren't refunded, including for cancelled subscriptions and unused parts of a billing period. See the Refund Policy.
6. Late payment
If an invoice isn't paid by its due date, we'll remind you. If it's still unpaid 5 days after the due date, access to the Services is paused until it's paid. Your data isn't deleted while access is paused.
7. Your data
- Everything your company puts into Logitory (parts, stock, vehicles, transfers, work orders, notes) is your Customer Data and belongs to you. We use it only to provide the Services to you, as described in our Privacy Policy.
- You can export inventory and transfer history to Excel at any time.
- After your subscription ends, we'll provide your data on request made within 30 days. After that we may delete it.
- An Administrator can ask us to delete your company's data at any time from Settings → Account Information → Request Data Deletion, or by emailing support@logitory.io. We confirm with you before deleting it.
8. Acceptable use
Don't use the Services to break the law, to try to reach another company's data, to disrupt or overload the Services, or to copy, resell or reverse engineer them. We may suspend access that does.
9. Changes and availability
We improve Logitory regularly and may change features. We work to keep the Services available but can't promise they'll be uninterrupted or error-free, and planned maintenance may briefly interrupt them.
10. Disclaimers and limitation of liability
The Services are provided "as is" and "as available". To the extent the law allows, Logitory isn't liable for indirect, incidental or consequential losses, such as lost profits or lost data, and our total liability for any claim is limited to the amount you paid us for the Services in the 12 months before the claim.
11. Ending these Terms
These Terms last while you have a subscription or use the Services. You can end them by cancelling. We may end or suspend them if you seriously breach them, including non-payment.
12. Changes to these Terms
If we change these Terms, we'll post the new version here and update the effective date. For significant changes we'll tell Administrators by email or in the application before they take effect.
Contact us
Logitory LLC
Email: info@logitory.io
Support: support@logitory.io