This Refund Policy is part of Logitory's Terms of Service. It applies to every Logitory subscription, monthly or annual.
No refunds for cancelled subscriptions
Refunds are not issued for cancelled subscriptions. This includes the unused part of a monthly or annual billing period, and licenses added during a period (which are charged for the rest of that period).
Your licenses stay active until the period ends
When you cancel, your subscription stops renewing, and you keep full access with all your licenses until the end of the period you've already paid for. You won't be charged again after that.
How to cancel
An Administrator can cancel at any time in Logitory under Settings → Billing → Manage Billing, or by emailing support@logitory.io. To avoid the next renewal charge, cancel before the current period ends.
Reducing licenses
To reduce your number of licenses, email support@logitory.io. The change applies from your next renewal; the current period isn't partly refunded.
Billing mistakes
If you were charged by mistake, for example twice for the same invoice, email support@logitory.io and we'll correct it. Nothing in this policy limits any rights you have under the law where you're based.
Contact us
Logitory LLC
Support: support@logitory.io