This Privacy Policy explains how Logitory LLC ("Logitory", "we", "us") collects, uses and protects information when you visit logitory.io, request a quote or a demo, or use the Logitory application at logitory.io/login (together, the "Services"). If you have questions, email info@logitory.io.
Information we collect
Information you give us
- Quote requests: your name, business name, email address, phone number, the number of warehouses and fleet vehicles you need, and any message you include.
- Demo requests: your company name and email address.
- Account setup: when your company becomes a customer, the names, email addresses and roles of the people who will use Logitory, the warehouse each Warehouse Manager is assigned to, and the warehouses and vehicles they need licenses for.
- Emails: anything you send us at our logitory.io addresses.
Information you store in the application
Customers use Logitory to record their own business information, such as parts (including part and barcode numbers), warehouses, vehicles, stock levels, transfers, restocks, work orders, RMAs and notes ("Customer Data"). Customer Data belongs to the customer. We process it only to provide the Services to that customer, and each customer's Administrators control who in their company can see it.
Sign-in and billing
- Sign-in: each user's email address and password. Passwords are stored only in hashed form by our authentication provider; we can't see them.
- Payments: handled by Stripe. Stripe collects your card or bank details; we never see or store full payment card numbers. We receive your billing contact, subscription, invoice and payment status.
Demo environment
When you open the Logitory demo (logitory.io/sandbox) with an emailed demo link, we record the email address the link was sent to, when you accepted the Demo Access Terms, your approximate country, and your browser type. The demo uses sample data only.
Camera and location (only when you use them)
The application asks for your device's camera only when you tap the barcode button, to scan part barcodes, and for your location only when you tap Copy Current Location. Barcode scanning happens on your device: camera images are not saved and are never sent to us or anyone else; only the barcode number you scan is entered into the form, where it's stored as Customer Data when you save. Your location is only copied to your device's clipboard; we don't receive or store it. You can turn either permission off at any time in your browser or device settings.
Information collected automatically
- Security and delivery: our hosting provider, Cloudflare, processes your IP address and basic request information to deliver the website, protect it from attacks and keep logs for security.
- Human verification: the demo request form and the demo access agreement use Cloudflare Turnstile to check that you're a person and not a bot.
- Usage statistics: we use Cloudflare Web Analytics to see how many people visit the website and the application, which pages they open, how quickly pages load, and roughly where visits come from (country, browser and device type). It doesn't use cookies, doesn't follow you across other websites, and doesn't build a profile of you; we only see totals.
- Browser storage: the website and the application save a few settings in your browser, such as light or dark theme, your sign-in session and your preferences in the app. We don't use advertising cookies or advertising trackers.
How we use information
- To provide, maintain and support the Services, including setting up accounts and users.
- To respond to quote and demo requests, and to send demo links.
- To bill for subscriptions and services, and to send invoices and receipts.
- To send service messages, such as account, security, billing and license notices.
- To keep the Services secure, prevent fraud and abuse, and fix problems.
- To understand how the website and application are used, and to make them faster and easier to use.
- To comply with the law and enforce our agreements.
We don't sell personal information, and we don't share it for advertising.
Who we share information with
We share information only with service providers that help us run Logitory, under their own privacy and security commitments:
- Cloudflare: website and application hosting, security, email routing, human verification and usage statistics.
- Supabase: the application's database and user sign-in.
- Stripe: payments, subscriptions and invoices.
- Proton: our business email.
We may also disclose information if the law requires it, to protect the rights, safety or property of Logitory, our customers or others, or as part of a merger, acquisition or sale of all or part of our business, in which case this policy continues to apply to the information transferred.
How long we keep information
We keep account information and Customer Data for as long as the customer's account is active, and for a reasonable period afterwards so it can be exported or restored, unless the customer asks us to delete it sooner. We keep quote and demo requests, demo access records and emails for as long as they're useful for the purpose they were collected for. We keep billing records for as long as tax and accounting laws require.
Security
We protect information with measures such as encrypted connections (HTTPS), hashed passwords, role-based access within each customer account, and database rules that keep each customer's data separate from other customers'. No system is perfectly secure, but we work to protect your information and will notify affected customers of a security incident as the law requires.
Your choices and rights
You can ask us to access, correct or delete your personal information, or to stop sending you non-essential emails, by writing to info@logitory.io. If you're a user in a customer's account, you can also ask your company's Logitory Administrator, who manages users and Customer Data. Depending on where you live, you may have further rights under local law, and we'll honor them as that law requires. We won't treat you differently for exercising your privacy rights.
Children
Logitory is a business service for people 18 and older. It isn't directed to children, and we don't knowingly collect information from anyone under 18.
Where information is processed
Logitory is operated from the United States. Our service providers may process information in the United States and other countries where they operate.
Changes to this policy
If we change this policy, we'll post the new version here and update the effective date. If the changes are significant, we'll let customers know by email or in the application.
Contact us
Logitory LLC
Email: info@logitory.io
Support: support@logitory.io